Remote Hands

Comprehensive data center remote hand services from China Telecom Americas

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Products Remote access VPN

Overview

Save time and resources with China Telecom Americas remote hands services. Our skilled data center technicians are always available and willing to help – during normal business hours or in the middle of the night. We work around the clock to provide comprehensive IT support, including new installations, equipment checks, power cycling, troubleshooting, and so much more.

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Infrastructure

Benefits of remote hands services

China Telecom Americas remote hands are at work providing continuous delivery of support services to ensure uninterrupted business operations. Experience the benefits when data center performance is delegated.

24/7 Technical Support

CTA’s team of remote hands experts is available around-the-clock for routine maintenance and IT support.

Rapid Response

No need to send an internal team member or wait until normal business hours. We set to work the moment we’re needed.

Customized Service

Data center requirements can vary across industry and use-cases. CTA’s remote hands services are tailored to the unique needs of each customer.

Risk Mitigation

Ensure that critical tasks, such as routine maintenance, upgrades, and troubleshooting, are performed by professionals to minimize the risk of errors and operational disruptions.

Increased Productivity

Focus on your organization’s internal tasks. We’ll handle the technical services for you on demand or scheduled in advance.

Rigorous Training

CTA’s on-site professionals are extensively trained and certified to maintain and troubleshoot a variety of data center environments.

Flexibility

Tailor CTA’s remote hands services to your specific requirements, whether it’s a one-time task or ongoing support, allowing you to scale up or down as needed.

Expertise and Experience

Benefit from the knowledge and experience of our certified technicians, who are well-versed in managing a wide range of IT equipment and infrastructure.

Global Reach

With a worldwide presence, China Telecom Americas remote hands services can support your infrastructure located in various regions, ensuring consistent and reliable support across the globe.

Features of Remote Hands

24/7 Technical Support

24/7 Technical Support

Access CTA’s expert technicians anytime, day or night, for immediate assistance with your data center equipment.

On-Site Troubleshooting

On-Site Troubleshooting

Our skilled professionals can diagnose and resolve issues directly at the data center, reducing downtime and disruptions.

Equipment Installation

Equipment Installation

We can install, configure, and test your IT equipment to ensure it’s ready for operation.

Routine Maintenance

Routine Maintenance

Schedule regular maintenance tasks such as hardware checks, updates, and replacements to keep your system running smoothly.

Remote Reboot

Remote Reboot

We offer remote reboot services for servers and IT equipment, saving you the hassle of physically resetting devices.

Cable Management

Cable Management

Keep your data center organized and efficient with our cable management services, minimizing cable clutter and improving airflow.

Inventory Management

Inventory Management

Maintain an accurate inventory of your equipment, ensuring you have the necessary spare parts on hand when needed.

Secure Data Center Facilities

Secure Data Center Facilities

Benefit from our secure data center facilities and strict access controls to protect your valuable assets.

Customizable Service Packages

Customizable Service Packages

Tailor our remote hands services to meet your specific needs, whether it’s a one-time task or ongoing support.

Use Cases

Financial Services Use Case

A major consumer-facing software application was experiencing intermittent freezing and performance issues over a bank holiday.

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Industries Financial

Ready to get started?

Get in contact with a China Telecom Americas product and solutions specialist today.

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