Accessibility Feedback Process

China Telecom Canada (“CTC”) has established the following feedback process in
accordance with the Accessible Canada Act.

Our feedback process allows the public to comment on the development of the CTC’s
initial accessibility plan and any barriers to accessibility that may have been
encountered in accessing the CTC (CTExcel) website or ordering, installing or using the
CTC services.

The feedback process consists of the following elements:

• Feedback may be provided using any one of the following methods:
  1. by telephone at 1-877-331-9871;
  2. by sending an email to [email protected] ;
  3. by completing the online form here; or
  4. by mail to 175 Commerce Valley Dr W #210, Thornhill, ON, CA, L3T 7P6.
• Feedback may be provided anonymously.
• Any feedback received will be acknowledged by CTC, except for feedback that is
  provided anonymously.
• Alternative Formats – This description of CTC’s feedback process can be made
  available in print, large print, braille, audio format, electronic format or any other
  format that we made agree to provide. To obtain the feedback description,
  please send your request to [email protected].